Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders
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How the COVID Relief Legislation Impacts You
Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the … [Read More...] about How the COVID Relief Legislation Impacts You
Case Study: Dr. R Joins the Practice Without Proper Evaluation
Dr. R was recruited to join a busy practice in a large city. The practice felt good about the addition of Dr. R, who was the nephew of a … [Read More...] about Case Study: Dr. R Joins the Practice Without Proper Evaluation
Latest Articles
Prevent Embezzlement by Sweating the Small Stuff
There are more ways to separate you from your money than you can imagine. Novel embezzlement strategies occur but are likely rare. Much more … [Read More...] about Prevent Embezzlement by Sweating the Small Stuff
Case Study: Dr. QE Suggests the Practice Expand
One of the other physician partners within your group has gotten excited about offering a new service out of the practice and presents it to the other … [Read More...] about Case Study: Dr. QE Suggests the Practice Expand
Employee Retention Credits
There has been a flurry of legislative activity since the beginning of the pandemic one year ago. One item that might have flown beneath your radar is … [Read More...] about Employee Retention Credits
Coping with COVID-19
Surge ICU Utilizing Sleep Centers & Remote Management of Home PAP Systems Background The disaster that is the COVID-19 pandemic … [Read More...] about Coping with COVID-19
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks
Leaders Have Difficult Conversations
Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, … [Read More...] about Leaders Have Difficult Conversations
Setting Financial Goals to Forecast and Achieve Financial Results
When it comes to the numbers side of the business, most of my physician clients have a very low pain threshold. I get it, you have plenty on your … [Read More...] about Setting Financial Goals to Forecast and Achieve Financial Results
Do Physicians Know How to Analyze Financial Statements?
Effective Analysis of Your Practice Financials—Think Big, Then Small A typical profit and loss statement may contain 30 or more different expenses … [Read More...] about Do Physicians Know How to Analyze Financial Statements?
Managing Patient No Shows
Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the … [Read More...] about Managing Patient No Shows