Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders
Main Content
Editors Pick
Pedestals are for Statues Shared Respect Builds Relationships
Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions … [Read More...] about Pedestals are for Statues Shared Respect Builds Relationships
Case Study: What’s Up With All These Spreadsheets?
A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the … [Read More...] about Case Study: What’s Up With All These Spreadsheets?
Latest Articles
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work
Medical Practice Retirement Plan Fiduciary Responsibilities
What is a Fiduciary? A fiduciary is a person who owes a duty of care and trust to another and must act primarily for the benefit of the other in a … [Read More...] about Medical Practice Retirement Plan Fiduciary Responsibilities
Case Study: The New Practice Administrator
PM has been with a practice for 18 months. He has great credentials and can handle the finances, regulatory requirements, and computer issues. The … [Read More...] about Case Study: The New Practice Administrator
From Residency to Managing and Growing Your Medical Practice
Starting Out After years of studying, testing, and running on very little sleep, your body is adjusting from the intensive 80-hour work week of … [Read More...] about From Residency to Managing and Growing Your Medical Practice
Technology Needs to Solve Problems—Not Amplify Them
The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them
Managing Phones, Emails, & Texts
Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, … [Read More...] about Managing Phones, Emails, & Texts
Planning a Comeback? Let us Help.
Covid-19 is changing our world forever. Every healthcare practice looks drastically different than 6 weeks ago. Before the pandemic, health … [Read More...] about Planning a Comeback? Let us Help.
Engaging Patients With Staff Engagement
An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In … [Read More...] about Engaging Patients With Staff Engagement
Things I Wish I Learned In Medical School
Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart Business Great … [Read More...] about Things I Wish I Learned In Medical School