A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave with more financial questions than answers. They are presented numerous spreadsheets with data about their practice but do not understand the finances. Also, they do not have a sense of how they are doing compared to similar medical practices in their region. These spreadsheets that they review in the meetings have never been explained in a … [Read More...] about Case Study: What’s Up With All These Spreadsheets?
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How the COVID Relief Legislation Impacts You
Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the … [Read More...] about How the COVID Relief Legislation Impacts You
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices
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Prior Authorizations Need Priority Solutions
The prior authorizations game is no game at all. Our patient’s well-being is at stake, and so is our own. The stress and frustration associated with … [Read More...] about Prior Authorizations Need Priority Solutions
SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice
Technology Needs to Solve Problems—Not Amplify Them
The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them
Because We’ve Always Done It This Way Doesn’t Work!
Follow These Four Steps to Stay Out of the Rut We Hear It All the Time “Because we’ve always done it that way.” We hear it all the time. In … [Read More...] about Because We’ve Always Done It This Way Doesn’t Work!
Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed
The lists have been made. The rooms are ready. We pray they will not be needed. The news is filled with concern over the shortage … [Read More...] about Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed
Patient Waitlists
Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, … [Read More...] about Patient Waitlists
Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician
Managing Provider-Initiated Appointment Cancellations
Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons … [Read More...] about Managing Provider-Initiated Appointment Cancellations
Using Research to Engage Patients
Traditional Engagement for Research Traditionally, basic science research and clinical research have been performed in the university setting. … [Read More...] about Using Research to Engage Patients