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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

SP Complains Publicly About the Practice

SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had … [Read More...] about SP Complains Publicly About the Practice

Personal Cybersecurity Tips 2021

Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The … [Read More...] about Personal Cybersecurity Tips 2021

Latest Articles

Fixed Vs Variable Expenses

If you want to improve your financial performance, the first step is understanding what your practice financial statements are telling you. Your … [Read More...] about Fixed Vs Variable Expenses

The Basics of Balance Sheet Analysis

The most well-understood financial statement is the profit and loss statement. Over a stated period of time—typically, a month, a quarter or a … [Read More...] about The Basics of Balance Sheet Analysis

Using Research to Engage Patients

Traditional Engagement for Research Traditionally, basic science research and clinical research have been performed in the university setting. … [Read More...] about Using Research to Engage Patients

Case Study: Excessive Cell Phone Use By Physician

Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician

Health Care User Experience

We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable … [Read More...] about Health Care User Experience

Websites Need to Work

 It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work

Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed

The lists have been made.  The rooms are ready.  We pray they will not be needed. The news is filled with concern over the shortage … [Read More...] about Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed

Case Study: Dr. FB and the Cancellations

Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, … [Read More...] about Case Study: Dr. FB and the Cancellations

The Perils of Phishing—Hook, Line, and Sinker

Phishing is a type of cyberattack using email to trick someone into divulging personal information, including passwords. Health care phishing is … [Read More...] about The Perils of Phishing—Hook, Line, and Sinker

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