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SBGM

Knowledge to Transform Your Medical Practice

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Featured Article

Appointment Reminders

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders

Editors Pick

Financial Benchmarking: How Does Your Practice Compare to Others?

How Does Your Practice Stack Up? A helpful tool to check how you are doing financially is to compare your practice to your peers’ … [Read More...] about Financial Benchmarking: How Does Your Practice Compare to Others?

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Latest Articles

Prevent Embezzlement by Sweating the Small Stuff

There are more ways to separate you from your money than you can imagine. Novel embezzlement strategies occur but are likely rare. Much more … [Read More...] about Prevent Embezzlement by Sweating the Small Stuff

Managing Phones, Emails, & Texts

Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, … [Read More...] about Managing Phones, Emails, & Texts

Case Study: Dr. MA Has More Callbacks

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks

Things I Wish I Learned In Medical School

Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart Business Great … [Read More...] about Things I Wish I Learned In Medical School

Using Research to Engage Patients

Traditional Engagement for Research Traditionally, basic science research and clinical research have been performed in the university setting. … [Read More...] about Using Research to Engage Patients

Leaders need to be great managers

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices

Case Study: What’s Up With All These Spreadsheets?

A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave … [Read More...] about Case Study: What’s Up With All These Spreadsheets?

Medical Practice Cash Management

How to Manage the Cash in Your Practice Managing cash in your medical practice is a bit like driving on the interstate. Yes, there are certain … [Read More...] about Medical Practice Cash Management

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