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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Appointment Reminders

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders

Editors Pick

Things I Wish I Learned In Medical School

Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart … [Read More...] about Things I Wish I Learned In Medical School

The Voice of Medicine

Drowning in Data Technology has become an integral part of healthcare, sometimes to the chagrin of the clinicians - not to mention the … [Read More...] about The Voice of Medicine

Latest Articles

Leaders need to be great managers

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Bugs in the Spreadsheet?

Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the … [Read More...] about Bugs in the Spreadsheet?

Planning a Comeback? Let us Help.

Covid-19 is changing our world forever. Every healthcare practice looks drastically different than 6 weeks ago. Before the pandemic, health … [Read More...] about Planning a Comeback? Let us Help.

Case Study: Embezzlement by Front Office Staff

PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

Prior Authorizations Need Priority Solutions

The prior authorizations game is no game at all. Our patient’s well-being is at stake, and so is our own. The stress and frustration associated with … [Read More...] about Prior Authorizations Need Priority Solutions

Case Study: Manage A Schedulers Time

A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. … [Read More...] about Case Study: Manage A Schedulers Time

Case Study: PT Manages the Practice Without Building Relationships

PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business … [Read More...] about Case Study: PT Manages the Practice Without Building Relationships

Case Study: Dr. MA Has More Callbacks

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks

Health Care User Experience

We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable … [Read More...] about Health Care User Experience

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