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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

Case Study: Leadership Means Finding the Source of Problems

SQ is a loyal employee who brings a positive attitude and is always on time and willing to help out. Recently, however the office manager … [Read More...] about Case Study: Leadership Means Finding the Source of Problems

Case Study: Your Patient ZD Applies for a Job in Your Practice

ZD is an established patient who does not miss appointments and adheres to the treatment plan outlined at each visit. Your office manager … [Read More...] about Case Study: Your Patient ZD Applies for a Job in Your Practice

Latest Articles

Pedestals are for Statues Shared Respect Builds Relationships

Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in … [Read More...] about Pedestals are for Statues Shared Respect Builds Relationships

The Physician Recruitment Visit

Determining what you need in a new physician for the practice is just the first challenge. After that comes making initial contacts, which can be a … [Read More...] about The Physician Recruitment Visit

What Do Physicians Need to Know About Website Development?

Just like physicians, web developers have their own specialized jargon, including terms like responsive design, search engine optimization … [Read More...] about What Do Physicians Need to Know About Website Development?

The Basics of Balance Sheet Analysis

The most well-understood financial statement is the profit and loss statement. Over a stated period of time—typically, a month, a quarter or a … [Read More...] about The Basics of Balance Sheet Analysis

Case Study: PA Feels Heard by Her Doctor

PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad … [Read More...] about Case Study: PA Feels Heard by Her Doctor

Real Engagement: Love Your Patients

Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients

Managing Phones, Emails, & Texts

Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, … [Read More...] about Managing Phones, Emails, & Texts

Case Study: Embezzlement by Front Office Staff

PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

Case Study: ES Needs to Generate Referrals

Dr. ES just moved to town to join a practice with two other physicians. Although the practice is growing and has more referrals and new patients then … [Read More...] about Case Study: ES Needs to Generate Referrals

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