Knowledge To Transform Your Medical Practice

How the COVID Relief Legislation Impacts You

Biden Signs New $1.9 Trillion COVID Relief Legislation into Law As you might imagine, $1.9 trillion covers a lot of ground. Here are the provisions that we believe will be of greatest interest to you. Unemployment BenefitsIf you made less than $150,000 last year, the first $10,200 of unemployment benefits received is tax-exempt. If you have already filed your 2020 federal return, you will need to amend that return to capture a refund. Recovery Rebates$1,400 per single taxpayers including dependents earning less than … [Read More...] about How the COVID Relief Legislation Impacts You

Case Study: Excessive Cell Phone Use By Physician

Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician

Case Study: MJ Sounds Like a Perfect Employee

MJ has worked with the practice for more than15 years, managing the back-office and the bookkeeping. Not only is he a valued and trusted member of the … [Read More...] about Case Study: MJ Sounds Like a Perfect Employee

Case Study: Unnecessary Overtime

VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She … [Read More...] about Case Study: Unnecessary Overtime

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices

SP Complains Publicly About the Practice

SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice

The Credentialing Process for Insurance Carriers

Requirements for credentialing with both governmental and private insurance have expanded over the years. It is vital to keep this information up to … [Read More...] about The Credentialing Process for Insurance Carriers

Case Study: Embezzlement by Front Office Staff

PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

Patient Waitlists

Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, … [Read More...] about Patient Waitlists

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers