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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

Managing Patient No Shows

Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem … [Read More...] about Managing Patient No Shows

Health Care User Experience

We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made … [Read More...] about Health Care User Experience

Latest Articles

Embezzlement in Medical Practices

Red Flags for Medical Practice Embezzlement

Neither physicians nor practices want to believe that embezzlement can happen to them. Yet, embezzlement has happened, can happen, and will continue … [Read More...] about Red Flags for Medical Practice Embezzlement

Bugs in the Spreadsheet?

Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the … [Read More...] about Bugs in the Spreadsheet?

Real Engagement: Love Your Patients

Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients

Technology Needs to Solve Problems—Not Amplify Them

The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them

Leaders need to be great managers

Great Leaders Are Effective Managers

For years numerous books and articles were written about the art of management, but over the past few years, the pendulum has swung toward a plea for … [Read More...] about Great Leaders Are Effective Managers

Case Study: Employees Working at Different Speeds

CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the … [Read More...] about Case Study: Employees Working at Different Speeds

Guide for Choosing Passwords

Why Do I Have to Change my Password Again? Medical practices can be hectic environments, with everyone having seemingly one million things to do. … [Read More...] about Guide for Choosing Passwords

Case Study: Dr. MA Has More Callbacks

Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks

Case Study: ES Needs to Generate Referrals

Dr. ES just moved to town to join a practice with two other physicians. Although the practice is growing and has more referrals and new patients then … [Read More...] about Case Study: ES Needs to Generate Referrals

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