Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is constantly filled with stories of the latest ransomware attacks against healthcare organizations. Despite this, many forget about cybersecurity when they leave the office. How many of these apply to you? Do you use public Wi-Fi internet connections?Do you or your family use any social media?Do you download apps from websites other than the iTunes or Google Play … [Read More...] about Personal Cybersecurity Tips 2021
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Editors Pick
Why Patient Engagement Really Does Matter
The practice of great medicine includes a hefty dose of patient engagement because excellent medical care requires a partnership to achieve … [Read More...] about Why Patient Engagement Really Does Matter
Things I Wish I Learned In Medical School (or Residency for that Matter)
Medical school is an intense learning experience. It can feel as though you are being force fed information. It may seem like you cannot … [Read More...] about Things I Wish I Learned In Medical School (or Residency for that Matter)
Latest Articles
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these … [Read More...] about Case Study: Dr. MA Has More Callbacks
Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present … [Read More...] about Appointment Reminders
Because We’ve Always Done It This Way Doesn’t Work!
Follow These Four Steps to Stay Out of the Rut We Hear It All the Time “Because we’ve always done it that way.” We hear it all the time. In … [Read More...] about Because We’ve Always Done It This Way Doesn’t Work!
Case Study: The New Practice Administrator
PM has been with a practice for 18 months. He has great credentials and can handle the finances, regulatory requirements, and computer issues. The … [Read More...] about Case Study: The New Practice Administrator
Patient Waitlists
Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, … [Read More...] about Patient Waitlists
Case Study: Manage A Schedulers Time
A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. … [Read More...] about Case Study: Manage A Schedulers Time
Case Study: What’s Up With All These Spreadsheets?
A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave … [Read More...] about Case Study: What’s Up With All These Spreadsheets?
Case Study: Dr. FB and the Cancellations
Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, … [Read More...] about Case Study: Dr. FB and the Cancellations