Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports they struggle with the short-notice clinic schedule changes. The clinic staff members report that having to talk with patients who are frequently upset … [Read More...] about Case Study: Dr. FB and the Cancellations
Main Content
Editors Pick
Why Revenue Matters Most
As a CPA and business advisor to medical practices, I am often called to diagnose the cause of financial underperformance. Common themes … [Read More...] about Why Revenue Matters Most
Practice Buy-Ins: Don’t Ignore the Real Estate
When buying into a medical practice, it is common to have the opportunity to buy into the medical office building as well. The practice … [Read More...] about Practice Buy-Ins: Don’t Ignore the Real Estate
Latest Articles
From Residency to Managing and Growing Your Medical Practice
Starting Out After years of studying, testing, and running on very little sleep, your body is adjusting from the intensive 80-hour work week of … [Read More...] about From Residency to Managing and Growing Your Medical Practice
Using Research to Engage Patients
Traditional Engagement for Research Traditionally, basic science research and clinical research have been performed in the university setting. … [Read More...] about Using Research to Engage Patients
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices
The Credentialing Process for Hospitals and Outpatient Centers
Health care facilities of all types, from hospitals to surgical centers, nursing homes or hospice programs, require credentialing for staff providers. … [Read More...] about The Credentialing Process for Hospitals and Outpatient Centers
What Do Physicians Need to Know About Website Development?
Just like physicians, web developers have their own specialized jargon, including terms like responsive design, search engine optimization … [Read More...] about What Do Physicians Need to Know About Website Development?
SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be … [Read More...] about SP Complains Publicly About the Practice
Great Leaders: Consensus Makers or Dictators?
Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?
Managing Provider-Initiated Appointment Cancellations
Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons … [Read More...] about Managing Provider-Initiated Appointment Cancellations
Bugs in the Spreadsheet?
Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the … [Read More...] about Bugs in the Spreadsheet?