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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Appointment Reminders

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. Although these systems may work, they can be annoying–especially when the reminders do not interact with individual patients in the manner that is best for … [Read More...] about Appointment Reminders

Editors Pick

Case Study: Personal Use of Office Supplies

ZA and MN work in a large healthcare practice. They do different jobs but have become close friends. They take lunch breaks together and … [Read More...] about Case Study: Personal Use of Office Supplies

The Parking Lot Problem

We built our office and grew our practice. Now, after several years of searching, we finally found the perfect physician to … [Read More...] about The Parking Lot Problem

Latest Articles

The Credentialing Process for Hospitals and Outpatient Centers

Health care facilities of all types, from hospitals to surgical centers, nursing homes or hospice programs, require credentialing for staff providers. … [Read More...] about The Credentialing Process for Hospitals and Outpatient Centers

Technology Needs to Solve Problems—Not Amplify Them

The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic … [Read More...] about Technology Needs to Solve Problems—Not Amplify Them

The Perils of Phishing—Hook, Line, and Sinker

Phishing is a type of cyberattack using email to trick someone into divulging personal information, including passwords. Health care phishing is … [Read More...] about The Perils of Phishing—Hook, Line, and Sinker

Health Care User Experience

We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable … [Read More...] about Health Care User Experience

Case Study: MJ Sounds Like a Perfect Employee

MJ has worked with the practice for more than15 years, managing the back-office and the bookkeeping. Not only is he a valued and trusted member of the … [Read More...] about Case Study: MJ Sounds Like a Perfect Employee

Fixed Vs Variable Expenses

If you want to improve your financial performance, the first step is understanding what your practice financial statements are telling you. Your … [Read More...] about Fixed Vs Variable Expenses

Employee Retention Credits

There has been a flurry of legislative activity since the beginning of the pandemic one year ago. One item that might have flown beneath your radar is … [Read More...] about Employee Retention Credits

Case Study: Dr. SY Did the Credentialing

SY handled credentialing for a practice for several years but has recently retired from the practice. All of the recredentialing notifications went … [Read More...] about Case Study: Dr. SY Did the Credentialing

Guide for Choosing Passwords

Why Do I Have to Change my Password Again? Medical practices can be hectic environments, with everyone having seemingly one million things to do. … [Read More...] about Guide for Choosing Passwords

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