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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Patient No Shows

Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the COVID-19 pandemic. Every missed visit affects the bottom line. Just as important, if not more so, missed appointments don’t affect just the schedule and the revenue—they affect your patient’s health. No-shows and patient-initiated cancellations are both problematic. Cancellations are typically much more common and costly. On a gut-level, no-shows are more annoying. Every no-show … [Read More...] about Managing Patient No Shows

Editors Pick

Financial Benchmarking: How Does Your Practice Compare to Others?

How Does Your Practice Stack Up? A helpful tool to check how you are doing financially is to compare your practice to your peers’ … [Read More...] about Financial Benchmarking: How Does Your Practice Compare to Others?

Could Rural Medicine’s Approach to COVID-19 Solve Long-Standing Disparities in American Healthcare?

Rural areas face numerous challenges that are being amplified by the COVID-19 pandemic. In rural America, we have older populations, a … [Read More...] about Could Rural Medicine’s Approach to COVID-19 Solve Long-Standing Disparities in American Healthcare?

Latest Articles

Case Study: Dr. SY Did the Credentialing

SY handled credentialing for a practice for several years but has recently retired from the practice. All of the recredentialing notifications went … [Read More...] about Case Study: Dr. SY Did the Credentialing

Using Payroll Protection Program Money

The Payroll Protection Program (PPP) is a Small Business Association program funded by the CARES act. It was enacted as part of the federal … [Read More...] about Using Payroll Protection Program Money

Case Study: BY and the Performance Reviews

BY is the clinical administrator for a large multispecialty practice. As part of her role, BY handles clinical evaluations including annual employee … [Read More...] about Case Study: BY and the Performance Reviews

Leaders Have Difficult Conversations

Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, … [Read More...] about Leaders Have Difficult Conversations

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices

Great Leaders: Consensus Makers or Dictators?

Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?

Case Study: PT Manages the Practice Without Building Relationships

PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business … [Read More...] about Case Study: PT Manages the Practice Without Building Relationships

Health Care User Experience

We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable … [Read More...] about Health Care User Experience

Case Study: PA Feels Heard by Her Doctor

PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad … [Read More...] about Case Study: PA Feels Heard by Her Doctor

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