Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is constantly filled with stories of the latest ransomware attacks against healthcare organizations. Despite this, many forget about cybersecurity when they leave the office. How many of these apply to you? Do you use public Wi-Fi internet connections?Do you or your family use any social media?Do you download apps from websites other than the iTunes or Google Play … [Read More...] about Personal Cybersecurity Tips 2021
Main Content
Editors Pick
Case Study: The Perils of Password Sharing
GT and ZR are the two main new-patient schedulers for a busy medical practice. There are many shared tasks in their jobs. It is convenient … [Read More...] about Case Study: The Perils of Password Sharing
Patient Engagement With Education–It’s More Than a Handout!
Real Knowledge Is Power Knowledge is power. We must educate the patient and any caregivers. Effective education is not a couple of pages … [Read More...] about Patient Engagement With Education–It’s More Than a Handout!
Latest Articles
Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present … [Read More...] about Appointment Reminders
Pedestals are for Statues Shared Respect Builds Relationships
Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in … [Read More...] about Pedestals are for Statues Shared Respect Builds Relationships
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare … [Read More...] about Phone Tree Best Practices
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 … [Read More...] about Websites Need to Work
Real Engagement: Love Your Patients
Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day … [Read More...] about Real Engagement: Love Your Patients
Things I Wish I Learned In Medical School
Learn the 12 Things I Wish I Learned In Medical School. If you would like a PDF download of any of the checklist, please join Smart Business Great … [Read More...] about Things I Wish I Learned In Medical School
Health Care User Experience
We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable … [Read More...] about Health Care User Experience
Red Flags for Medical Practice Embezzlement
Neither physicians nor practices want to believe that embezzlement can happen to them. Yet, embezzlement has happened, can happen, and will continue … [Read More...] about Red Flags for Medical Practice Embezzlement
Case Study: PT Manages the Practice Without Building Relationships
PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business … [Read More...] about Case Study: PT Manages the Practice Without Building Relationships