Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the COVID-19 pandemic. Every missed visit affects the bottom line. Just as important, if not more so, missed appointments don’t affect just the schedule and the revenue—they affect your patient’s health. No-shows and patient-initiated cancellations are both problematic. Cancellations are typically much more common and costly. On a gut-level, no-shows are more annoying. Every no-show … [Read More...] about Managing Patient No Shows
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Editors Pick
Case Study: Dr. FB and the Cancellations
Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. … [Read More...] about Case Study: Dr. FB and the Cancellations
Things to Ask Before Joining a Practice
Learn the right questions to ask before joining a medical practice. If you would like a PDF download of any of the checklist, please join … [Read More...] about Things to Ask Before Joining a Practice
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Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present … [Read More...] about Appointment Reminders
Bugs in the Spreadsheet?
Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the … [Read More...] about Bugs in the Spreadsheet?
COVID-19 Will Change the Medical Workspace: Back Office Design
Our offices probably never will be the same after COVID-19 and in truth, our practices shouldn’t be the same. In fact, our offices should have been … [Read More...] about COVID-19 Will Change the Medical Workspace: Back Office Design
Great Leaders: Consensus Makers or Dictators?
Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management … [Read More...] about Great Leaders: Consensus Makers or Dictators?
Case Study: Manage A Schedulers Time
A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. … [Read More...] about Case Study: Manage A Schedulers Time
Employee Retention Credits
There has been a flurry of legislative activity since the beginning of the pandemic one year ago. One item that might have flown beneath your radar is … [Read More...] about Employee Retention Credits
Preventing Fistful of Dollars Embezzlements
Lucrative embezzlement schemes perpetrated by individuals trained in the management of your books are very real threats. This is not just the stuff of … [Read More...] about Preventing Fistful of Dollars Embezzlements
The Credentialing Process for Hospitals and Outpatient Centers
Health care facilities of all types, from hospitals to surgical centers, nursing homes or hospice programs, require credentialing for staff providers. … [Read More...] about The Credentialing Process for Hospitals and Outpatient Centers
Personal Cybersecurity Tips 2021
Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is … [Read More...] about Personal Cybersecurity Tips 2021