Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations
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Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In … [Read More...] about Appointment Reminders
Case Study: Staff Surfs the Internet During Lunch
RS and AC work in a solo practitioner’s office. RS has been with the practice for several years and AC is relatively new. They are hard … [Read More...] about Case Study: Staff Surfs the Internet During Lunch
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COVID-19 Will Change the Medical Workspace: Back Office Design
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Engaging Patients With Staff Engagement
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The Basics of Balance Sheet Analysis
The most well-understood financial statement is the profit and loss statement. Over a stated period of time—typically, a month, a quarter or a … [Read More...] about The Basics of Balance Sheet Analysis