Pine Internal Medicine has great open lines of communication between all levels of the care team. The practice manager has a true “open-door policy” and does not just encourage but expects the employees to stop by and stay in touch. This is part of her personality but also a focus of her management style to stay informed about what is going on with the practice. Her open door has allowed numerous problems to be identified early, leads to up-front problem solving and fast resolution. This approach saves the practice time, money, and stress. The open communication style has built trust between the staff and the practice administrator, which keeps office morale and work satisfaction high.
Diagnosis:
Practice administrator with excellent communication skills
Recommendations:
- Require that the practice administrator has good communication skills
- Think about communication and think about ways it may break down in your office
- Read our article about Leadership by Consensus or Dictatorship
- See What to Look for in a Medical Practice Manager
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