Search Results for: scheduling
Phone Tree Best Practices
Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare provider. Phone trees should be a helpful bridge not an impenetrable wall. Careful planning and utilizing phone tree best practices improve your system and your patient satisfaction. When is the last time you called your office phone … [Read more...] about Phone Tree Best Practices
Health Care User Experience
We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable (enjoyable might be asking too much). Unfortunately, the journey and daily activity for physicians, nurses, administrators, technologists, and schedulers needs the same level of change. Enhancing the patient experience cannot come at … [Read more...] about Health Care User Experience
Case Study: Manage A Schedulers Time
A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. Even with five full-time schedulers, they struggle to keep up with the workload. How to manage a schedulers time is frequently brought up to the practice administrator by two groups of people. The schedulers express that the work … [Read more...] about Case Study: Manage A Schedulers Time
Appointment Reminders
Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, or at least decreases no-shows in most cases. … [Read more...] about Appointment Reminders