Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, staff members, referring physicians, consultants, insurance companies, pharmacies, and—the list is virtually endless. We absolutely need good communication tools, but tools without skills and training are a waste of money. … [Read more...] about Managing Phones, Emails, & Texts
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 pandemic and social distancing, it is more important than ever for your patients to have multiple ways of getting information from your practice. Your website is among the most important of these because it can function for you even … [Read more...] about Websites Need to Work
Coping with COVID-19
Surge ICU Utilizing Sleep Centers & Remote Management of Home PAP Systems Background The disaster that is the COVID-19 pandemic has revealed the need for sweeping transformation of healthcare delivery. The present crisis is exposing some of the many deficiencies in our system. The concern over the lack of available ventilators … [Read more...] about Coping with COVID-19
Personal Cybersecurity Tips 2021
Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is constantly filled with stories of the latest ransomware attacks against healthcare organizations. Despite this, many forget about cybersecurity when they leave the office. How many of these apply to you? Do you use … [Read more...] about Personal Cybersecurity Tips 2021
Bugs in the Spreadsheet?
Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the financials. Unless you have an accounting degree, the spreadsheets often provide little truly actionable information. We must change this! Sadly, most of us spend a great deal of time reviewing productivity reports. When the … [Read more...] about Bugs in the Spreadsheet?