MJ has worked with the practice for more than15 years, managing the back-office and the bookkeeping. Not only is he a valued and trusted member of the staff, he is also the senior partner’s brother-in-law. He is dependable, gets his work done, and is ready to chip in when others need help. In fact, MJ rarely takes more than a few days off. Everyone agrees that they don’t know … [Read more...] about Case Study: MJ Sounds Like a Perfect Employee
Case Study: Embezzlement by Front Office Staff
PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is one of the least well-compensated people in the office and has thousands of dollars pass through her hands every day. As a single mom, she has trouble making ends meet. The opportunity to justify giving oneself a little extra … [Read more...] about Case Study: Embezzlement by Front Office Staff
Why Patient Engagement Really Does Matter
The practice of great medicine includes a hefty dose of patient engagement because excellent medical care requires a partnership to achieve the outcome. The patient and/or the caregiver must be active participants in the care plan. Unfortunately, the phrase patient engagement has been hijacked. Many physicians feel as though they must engage their patients just to fulfill … [Read more...] about Why Patient Engagement Really Does Matter
Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate
Mr. TR established care with you about 18 months ago. At the first visit he set up his patient portal. Initially he used the portal to communicate information about his care in an appropriate manner. Recently, TR has been using the portal more and more often. He has occasionally included information about his partner, who is also a patient of the practice, but sees a different … [Read more...] about Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate
Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has identified several areas of concern, including staff inefficiency. Much of the staff’s wasted time is spent taking calls (or texts) on their personal cell phones during business hours. The practice has tried to set parameters for the … [Read more...] about Case Study: Excessive Cell Phone Use By Physician