ZD is an established patient who does not miss appointments and adheres to the treatment plan outlined at each visit. Your office manager lets you know that ZD has applied for an office job opening and is by far the best applicant based on the resumes submitted. The office manager is excited by ZD’s potential and asks how you want to proceed. If the office interviews ZD and … [Read more...] about Case Study: Your Patient ZD Applies for a Job in Your Practice
Case Study: Employees Working at Different Speeds
CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the practice for just 6 months. Despite having less experience at triage, AT is able to triage patients approximately 50% faster than CR. This has been noticed by others in the office including the physicians and especially AT. Recently … [Read more...] about Case Study: Employees Working at Different Speeds
Case Study: Dr. QE Suggests the Practice Expand
One of the other physician partners within your group has gotten excited about offering a new service out of the practice and presents it to the other providers at the monthly meeting. It is presented as a way to not only generate revenue for the practice but also to improve care and provide convenience for the patients. How does the practice proceed? The decision is made to … [Read more...] about Case Study: Dr. QE Suggests the Practice Expand