PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad experiences. When Dr. B entered the room for the first visit, she sat down and pushed her computer to the side. Dr. B looked PA in the eyes to start the conversation and said, “tell me your story,” sitting back ready to listen. PA instantly felt comfortable. She had immediate respect and began to share her medical history. She knew Dr. B’s time was brief so she kept it short, but she felt heard. PA formed a connection with Dr. B. Because of this connection, she was motivated to follow the recommendations for her health care. PA walked out of the office feeling better and looking forward to future visits with her new health care partner.
Diagnosis:
Positive patient engagement
Recommendations:
- Seek to connect with your patients, especially at the first visit
- Expectations for the medical visit are a two-way street
- Positive patient engagement improves patient care by reducing miscommunication
- Positive patient engagement can decrease burnout by reducing patient call backs
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