VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She initially worked traditional hours and was doing good work. However, when her mother became ill, she requested to work some nontraditional hours so she could take her mother to appointments and still get her work done. VT was issued a key to the office so she could come and go as needed. Even after her mother’s medical issues improved, she continued to have access to the clinic after hours and continued to log in nontraditional hours on her timesheet. Her overtime hours began to increase, which increased her salary, but the amount of work completed remained the same.
Diagnosis:
Unnecessary overtime
Recommendations:
- Assess the amount of overtime for each employee quarterly
- Encourage employees to work standard hours
- Use care when issuing after-hours access and always limit the duration of access
- Include policies on after-hours access, issuing keys, and overtime in your Employee Manual
- See our blog on Sweating the Small Stuff to Prevent Embezzlement
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