SQ is a loyal employee who brings a positive attitude and is always on time and willing to help out. Recently, however the office manager found SQ's work quantity did not equal those of other staff. The office manager reviewed SQ's computer work log and realized that SQ wasted a tremendous amount of time clicking between work assignments, returning frequently to the same task … [Read more...] about Case Study: Leadership Means Finding the Source of Problems
Case Studies
Case Study: The Practice Manager’s Open Door
Pine Internal Medicine has great open lines of communication between all levels of the care team. The practice manager has a true “open-door policy” and does not just encourage but expects the employees to stop by and stay in touch. This is part of her personality but also a focus of her management style to stay informed about what is going on with the practice. Her open door … [Read more...] about Case Study: The Practice Manager’s Open Door
Case Study: The New Practice Administrator
PM has been with a practice for 18 months. He has great credentials and can handle the finances, regulatory requirements, and computer issues. The problem, however, is that he does not know how to do the individual jobs within the practice. For example, he does not know how to do patient check-in, check-out, or schedule a new patient. This creates problems when the practice has … [Read more...] about Case Study: The New Practice Administrator
Case Study: What’s Up With All These Spreadsheets?
A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave with more financial questions than answers. They are presented numerous spreadsheets with data about their practice but do not understand the finances. Also, they do not have a sense of how they … [Read more...] about Case Study: What’s Up With All These Spreadsheets?
Case Study: Manage A Schedulers Time
A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. Even with five full-time schedulers, they struggle to keep up with the workload. How to manage a schedulers time is frequently brought up to the practice administrator by two groups of people. The schedulers express that the work … [Read more...] about Case Study: Manage A Schedulers Time