RS and AC work in a solo practitioner’s office. RS has been with the practice for several years and AC is relatively new. They are hard workers and play important positive roles for the practice. They spend their lunch break at their workstations surfing the internet and often updating their social media accounts or watching funny videos. It did not appear that this activity … [Read more...] about Case Study: Staff Surfs the Internet During Lunch
Case Studies
Case Study: PA Feels Heard by Her Doctor
PA was nervous going to a new primary care provider. She has no major medical concerns but does not like going to the doctor because of prior bad experiences. When Dr. B entered the room for the first visit, she sat down and pushed her computer to the side. Dr. B looked PA in the eyes to start the conversation and said, “tell me your story,” sitting back ready to listen. PA … [Read more...] about Case Study: PA Feels Heard by Her Doctor
Case Study: Dr. HF Doesn’t Build Confidence
TS has been struggling with dizziness for several years. He has been to several doctors in multiple specialties. He has set up an appointment with a new doctor and is hopeful that the encounter will be positive. Dr. HF walks into the room still talking to one of the practice nurses, who is out in the hall. Dr. HF remains standing and his first question to TS is why did he not … [Read more...] about Case Study: Dr. HF Doesn’t Build Confidence
Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Dr. A and Dr. B have been partners in a medical practice for a long time and see a similar patient population. However, they manage patient engagement quite differently. Several years ago, Dr. A made a conscious effort to involve each patient in the decision-making process and take ownership in their care. Patients were required to sign up for a portal account with the … [Read more...] about Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these patient education handouts. She states her rationale as, “I always directly discuss all postprocedure instructions with my patients.” The nurses have noticed that Dr. MA has a larger number of callbacks from patients about … [Read more...] about Case Study: Dr. MA Has More Callbacks