Mr. TR established care with you about 18 months ago. At the first visit he set up his patient portal. Initially he used the portal to communicate information about his care in an appropriate manner. Recently, TR has been using the portal more and more often. He has occasionally included information about his partner, who is also a patient of the practice, but sees a different … [Read more...] about Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate
Case Studies
Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has identified several areas of concern, including staff inefficiency. Much of the staff’s wasted time is spent taking calls (or texts) on their personal cell phones during business hours. The practice has tried to set parameters for the … [Read more...] about Case Study: Excessive Cell Phone Use By Physician
Case Study: Your Patient ZD Applies for a Job in Your Practice
ZD is an established patient who does not miss appointments and adheres to the treatment plan outlined at each visit. Your office manager lets you know that ZD has applied for an office job opening and is by far the best applicant based on the resumes submitted. The office manager is excited by ZD’s potential and asks how you want to proceed. If the office interviews ZD and … [Read more...] about Case Study: Your Patient ZD Applies for a Job in Your Practice
Case Study: Employees Working at Different Speeds
CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the practice for just 6 months. Despite having less experience at triage, AT is able to triage patients approximately 50% faster than CR. This has been noticed by others in the office including the physicians and especially AT. Recently … [Read more...] about Case Study: Employees Working at Different Speeds
Case Study: Dr. QE Suggests the Practice Expand
One of the other physician partners within your group has gotten excited about offering a new service out of the practice and presents it to the other providers at the monthly meeting. It is presented as a way to not only generate revenue for the practice but also to improve care and provide convenience for the patients. How does the practice proceed? The decision is made to … [Read more...] about Case Study: Dr. QE Suggests the Practice Expand