RS and AC work in a solo practitioner’s office. RS has been with the practice for several years and AC is relatively new. They are hard workers and play important positive roles for the practice. They spend their lunch break at their workstations surfing the internet and often updating their social media accounts or watching funny videos. It did not appear that this activity … [Read more...] about Case Study: Staff Surfs the Internet During Lunch
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Why is a Business Continuity Plan Important?
A Business Continuity Plan (BCP) defines the who, what, when, and where for how your medical practice personnel are to respond to a disruption of their normal operations. More specifically, the BCP includes a predetermined set of procedures and documentation that defines the resources, actions, tasks, data, and processing priorities required to manage business … [Read more...] about Why is a Business Continuity Plan Important?
Case Study: Dr. HF Doesn’t Build Confidence
TS has been struggling with dizziness for several years. He has been to several doctors in multiple specialties. He has set up an appointment with a new doctor and is hopeful that the encounter will be positive. Dr. HF walks into the room still talking to one of the practice nurses, who is out in the hall. Dr. HF remains standing and his first question to TS is why did he not … [Read more...] about Case Study: Dr. HF Doesn’t Build Confidence
Patient Engagement With Your Patient Portal
Having a Portal Is Only a Start Patient engagement with your patient portal is an important part of growing your medical practice. Most electronic health record (EHR) systems and medical informatics companies equate the patient portal system with patient engagement. This is a mistake. A computer portal system is NOT engagement or even communication for that matter. A portal … [Read more...] about Patient Engagement With Your Patient Portal
Patient Engagement
Patient engagement has been a catchphrase for several years now. Much like humpty dumpty after falling off the wall or the elephant being “viewed” by the 6 blind men, patient engagement has been split into many separate ideas— each given different priorities and emphasis by different stakeholders and organizations. If, instead, we could gather the pieces together and return to … [Read more...] about Patient Engagement