Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, providing constructive criticism, discussing errors, or addressing adversarial or unprofessional interpersonal relationships is far more difficult. A good leader can optimize a painful discussion. It is always important to … [Read more...] about Leaders Have Difficult Conversations
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Case Study: Excessive Cell Phone Use By Physician
Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has identified several areas of concern, including staff inefficiency. Much of the staff’s wasted time is spent taking calls (or texts) on their personal cell phones during business hours. The practice has tried to set parameters for the … [Read more...] about Case Study: Excessive Cell Phone Use By Physician
Case Study: Employees Working at Different Speeds
CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the practice for just 6 months. Despite having less experience at triage, AT is able to triage patients approximately 50% faster than CR. This has been noticed by others in the office including the physicians and especially AT. Recently … [Read more...] about Case Study: Employees Working at Different Speeds
Case Study: Dr. QE Suggests the Practice Expand
One of the other physician partners within your group has gotten excited about offering a new service out of the practice and presents it to the other providers at the monthly meeting. It is presented as a way to not only generate revenue for the practice but also to improve care and provide convenience for the patients. How does the practice proceed? The decision is made to … [Read more...] about Case Study: Dr. QE Suggests the Practice Expand
Great Leaders: Consensus Makers or Dictators?
Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management and active listening. It also takes a thoughtful approach to how problems are addressed. Are you going to sit down with all concerned parties and work through to a consensus? Or will you go to the opposite end of the spectrum and … [Read more...] about Great Leaders: Consensus Makers or Dictators?