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Case Study: Leadership Means Finding the Source of Problems

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SQ is a loyal employee who brings a positive attitude and is always on time and willing to help out. Recently, however the office manager found SQ's work quantity did not equal those of other staff. The office manager reviewed SQ's computer work log and realized that SQ wasted a tremendous amount of time clicking between work assignments, returning frequently to the same task … [Read more...] about Case Study: Leadership Means Finding the Source of Problems

Case Study: The New Practice Administrator

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PM has been with a practice for 18 months. He has great credentials and can handle the finances, regulatory requirements, and computer issues. The problem, however, is that he does not know how to do the individual jobs within the practice. For example, he does not know how to do patient check-in, check-out, or schedule a new patient. This creates problems when the practice has … [Read more...] about Case Study: The New Practice Administrator

Case Study: What’s Up With All These Spreadsheets?

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A large practice with10 providers feels like they are doing ok financially. After every business meeting, however, the partners leave with more financial questions than answers. They are presented numerous spreadsheets with data about their practice but do not understand the finances. Also, they do not have a sense of how they … [Read more...] about Case Study: What’s Up With All These Spreadsheets?

Case Study: Manage A Schedulers Time

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A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. Even with five full-time schedulers, they struggle to keep up with the workload. How to manage a schedulers time is frequently brought up to the practice administrator by two groups of people. The schedulers express that the work … [Read more...] about Case Study: Manage A Schedulers Time