Dr. FB has been in the practice for five years. He is a good fit for the culture of the practice and gets along well with the other doctors. However, members of the staff have started complaining to the office manager about frequent clinic cancellations by Dr. FB. Overall, he sees as many or more patients than the other providers. His collections are good, but the staff reports … [Read more...] about Case Study: Dr. FB and the Cancellations
Latest Articles
Managing Provider-Initiated Appointment Cancellations
Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly … [Read more...] about Managing Provider-Initiated Appointment Cancellations
SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be canceled, and as a result, he has run out of refills. SP’s work schedule is such that he usually schedules his appointments for Friday afternoon. He called the Friday afternoon after the canceled appointment for refills and heard a … [Read more...] about SP Complains Publicly About the Practice
COVID-19 Will Change the Medical Workspace: Back Office Design
Our offices probably never will be the same after COVID-19 and in truth, our practices shouldn’t be the same. In fact, our offices should have been better designed all along instead of being left as they were because that was just how it was done. The COVID-19 pandemic has brought a wave of change upon us. Let’s make sure the change is meaningful and important. Let's use it to … [Read more...] about COVID-19 Will Change the Medical Workspace: Back Office Design
Technology Needs to Solve Problems—Not Amplify Them
The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic conditions, and more for many years to come. A system already failing many and under-delivering to most will be further taxed. The present crisis is exposing some of the many deficiencies in our system and revealing the need for a … [Read more...] about Technology Needs to Solve Problems—Not Amplify Them