Follow These Four Steps to Stay Out of the Rut We Hear It All the Time “Because we’ve always done it that way.” We hear it all the time. In business, at home, and in medicine. It’s a lousy answer. In fact, it should be a warning sign that there may be something seriously wrong. Even if the process is good, it is disturbing when people do not know why they are doing … [Read more...] about Because We’ve Always Done It This Way Doesn’t Work!
Making the Clinic Work
Patient Waitlists
Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, but waitlists have their share of problems, especially when not optimized. It is possible to address waitlist problems while enhancing the patient experience, however. Managing patient waitlists is an important part of having a … [Read more...] about Patient Waitlists
Pedestals are for Statues Shared Respect Builds Relationships
Can a doctor be a hero? Definitely. What about a nurse? Absolutely! But, let's not forget everyone else who may perform heroic actions or in fact be heroes. The cleaning staff and the food workers are vitally important. They face dangers as well. If not for them, our hospitals and long-term care facilities would be unfit for habitation. Everyone providing the … [Read more...] about Pedestals are for Statues Shared Respect Builds Relationships
Managing Provider-Initiated Appointment Cancellations
Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly … [Read more...] about Managing Provider-Initiated Appointment Cancellations
Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed
The lists have been made. The rooms are ready. We pray they will not be needed. The news is filled with concern over the shortage of ventilators, ICU beds, and hospital capacity. As the number of cases and deaths from COVID-19 continued rising, we prepared to deal with this in our area by ensuring our sleep center to be a surge ICU if needed. … [Read more...] about Sleep Center Prepared to Be a Surge ICU During the COVID-19 Crisis if Needed