Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly … [Read more...] about Managing Provider-Initiated Appointment Cancellations
Administering Excellence
SP Complains Publicly About the Practice
SP has been a patient in the practice for several years and comes once a year for refills; he rarely calls. Recently, SP’s appointment had to be canceled, and as a result, he has run out of refills. SP’s work schedule is such that he usually schedules his appointments for Friday afternoon. He called the Friday afternoon after the canceled appointment for refills and heard a … [Read more...] about SP Complains Publicly About the Practice
Managing Patients and Your Medical Practice During COVID-19
Coping with COVID-19 Life always seems to come at us fast. With the coronavirus pandemic, changes are occurring on a minute-by-minute basis. If we are not able to adapt, we will get left behind. Or worse. Managing patients and your medical practice during COVID-19 has been enormously challenging for everyone. Our patients look to us not only for their health care. They … [Read more...] about Managing Patients and Your Medical Practice During COVID-19
Bugs in the Spreadsheet?
Once you have seen your patients and managed your money, you’re then faced with the monthly meeting. For most practices, this includes a review of the financials. Unless you have an accounting degree, the spreadsheets often provide little truly actionable information. We must change this! Sadly, most of us spend a great deal of time reviewing productivity reports. When the … [Read more...] about Bugs in the Spreadsheet?
Medical Practice Cash Management
How to Manage the Cash in Your Practice Managing cash in your medical practice is a bit like driving on the interstate. Yes, there are certain rules designed to keep you safe—don’t drive 100 mph, don’t weave in and out of traffic— but assuming you aren’t being reckless, there is a broad range of acceptable practices that really are just dependent on what you are comfortable … [Read more...] about Medical Practice Cash Management