NQ has been with the practice for 10 years and has always been a dependable employee. She works in billing and typically has limited interaction with the clinical staff. Occasionally, NQ had disagreements with the office administrator. When that office administrator retired, NQ let others know she wanted the position and believed she was the most qualified to fill it. When a … [Read more...] about Case Study: NQ Felt She Was Best for the Job
Administering Excellence
Case Study: Unnecessary Overtime
VT is a biller for a small practice. She has been with the practice for just 2 years but has worked in healthcare billing for over 20 years. She initially worked traditional hours and was doing good work. However, when her mother became ill, she requested to work some nontraditional hours so she could take her mother to appointments and still get her work done. VT was issued a … [Read more...] about Case Study: Unnecessary Overtime
Case Study: Personal Use of Office Supplies
ZA and MN work in a large healthcare practice. They do different jobs but have become close friends. They take lunch breaks together and have started doing things outside of work together. They talk about everything, including what the make, performance evaluations, and when they do or don’t get raises. They are solid employees. They enjoy their jobs for the most part, but both … [Read more...] about Case Study: Personal Use of Office Supplies
Case Study: Staff Surfs the Internet During Lunch
RS and AC work in a solo practitioner’s office. RS has been with the practice for several years and AC is relatively new. They are hard workers and play important positive roles for the practice. They spend their lunch break at their workstations surfing the internet and often updating their social media accounts or watching funny videos. It did not appear that this activity … [Read more...] about Case Study: Staff Surfs the Internet During Lunch
Prior Authorizations Need Priority Solutions
The prior authorizations game is no game at all. Our patient’s well-being is at stake, and so is our own. The stress and frustration associated with prior authorizations contributes to burnout for physicians, nurses, and other staff members. It is easy to be overwhelmed by the magnitude of effort required to obtain approval for certain tests. This should in no way deter us from … [Read more...] about Prior Authorizations Need Priority Solutions