The process of nurse recruitment is laborious and can be time consuming, much like physician recruitment. You may need a nurse right now, but it is important to avoid just getting somebody to cover. If you need to fill a gap, make sure there is adequate oversight and training. Always keep in mind that you are not just trying to replace a cog in the machine. You frequently … [Read more...] about Nursing Recruitment Strategies
Administering Excellence
Case Study: Dr. R Joins the Practice Without Proper Evaluation
Dr. R was recruited to join a busy practice in a large city. The practice felt good about the addition of Dr. R, who was the nephew of a prominent local physician and came highly recommended. The physician recruitment progressed quickly and Dr. R was extended an offer to join the practice. He began to see patients in the clinic, but the hospital … [Read more...] about Case Study: Dr. R Joins the Practice Without Proper Evaluation
The Parking Lot Problem
We built our office and grew our practice. Now, after several years of searching, we finally found the perfect physician to join our still growing practice. Adding her to the practice opened up a new specialty and took the pressure off our long waiting list. It was wonderful, until the problems started. No, we didn’t uncover some horrible dark side to our new … [Read more...] about The Parking Lot Problem
Case Study: The Perils of Password Sharing
GT and ZR are the two main new-patient schedulers for a busy medical practice. There are many shared tasks in their jobs. It is convenient for them to check each other’s electronic health record (EHR) office messages. To enable this, they have given one another their personal passwords on the system. This seemed to work well—until a problem arose. It was found that a user of … [Read more...] about Case Study: The Perils of Password Sharing
Case Study: Dr. SY Did the Credentialing
SY handled credentialing for a practice for several years but has recently retired from the practice. All of the recredentialing notifications went through SY’s office, primarily through her email address. When a new employee was hired to replace SY, no one forwarded her emails to a new active account. Because of this error, recredentialing for a major insurance company expired … [Read more...] about Case Study: Dr. SY Did the Credentialing