Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, staff members, referring physicians, consultants, insurance companies, pharmacies, and—the list is virtually endless. We absolutely need good communication tools, but tools without skills and training are a waste of money. … [Read more...] about Managing Phones, Emails, & Texts
Growing the Practice
COVID-19 Will Change the Medical Workspace: Back Office Design
Our offices probably never will be the same after COVID-19 and in truth, our practices shouldn’t be the same. In fact, our offices should have been better designed all along instead of being left as they were because that was just how it was done. The COVID-19 pandemic has brought a wave of change upon us. Let’s make sure the change is meaningful and important. Let's use it to … [Read more...] about COVID-19 Will Change the Medical Workspace: Back Office Design
Technology Needs to Solve Problems—Not Amplify Them
The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic conditions, and more for many years to come. A system already failing many and under-delivering to most will be further taxed. The present crisis is exposing some of the many deficiencies in our system and revealing the need for a … [Read more...] about Technology Needs to Solve Problems—Not Amplify Them
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 pandemic and social distancing, it is more important than ever for your patients to have multiple ways of getting information from your practice. Your website is among the most important of these because it can function for you even … [Read more...] about Websites Need to Work
Creating and Using Meaningful Appointment Types
Scheduling is at the heart of healthcare. Poor, or even mediocre, scheduling processes can cost a small clinic hundreds of thousands of dollars. Creating and using meaningful appointment types to optimize scheduling for your practice is important for the bottom line and decreasing stress and burnout. This is a challenge for any practice. First and foremost, the scheduling … [Read more...] about Creating and Using Meaningful Appointment Types