PT, a new office administrator for a practice, has been in the position for nine months. The physicians are all pleased with how PT shares business and other information with the partners and conducts the monthly meetings. Some long-term members of the clinical staff, however, have complained to the partners saying they find PT cold and distant. They do not feel they have a … [Read more...] about Case Study: PT Manages the Practice Without Building Relationships
Health Care Practice Dynamics
Case Study: BY and the Performance Reviews
BY is the clinical administrator for a large multispecialty practice. As part of her role, BY handles clinical evaluations including annual employee reviews. During these reviews, each team member’s strengths and weaknesses are discussed. There is always time spent on what the employee does well and what needs to be improved. BY feels that these evaluations go well, but the … [Read more...] about Case Study: BY and the Performance Reviews
Case Study: MJ Sounds Like a Perfect Employee
MJ has worked with the practice for more than15 years, managing the back-office and the bookkeeping. Not only is he a valued and trusted member of the staff, he is also the senior partner’s brother-in-law. He is dependable, gets his work done, and is ready to chip in when others need help. In fact, MJ rarely takes more than a few days off. Everyone agrees that they don’t know … [Read more...] about Case Study: MJ Sounds Like a Perfect Employee
Case Study: Embezzlement by Front Office Staff
PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is one of the least well-compensated people in the office and has thousands of dollars pass through her hands every day. As a single mom, she has trouble making ends meet. The opportunity to justify giving oneself a little extra … [Read more...] about Case Study: Embezzlement by Front Office Staff
Leaders Have Difficult Conversations
Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, providing constructive criticism, discussing errors, or addressing adversarial or unprofessional interpersonal relationships is far more difficult. A good leader can optimize a painful discussion. It is always important to … [Read more...] about Leaders Have Difficult Conversations