Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has identified several areas of concern, including staff inefficiency. Much of the staff’s wasted time is spent taking calls (or texts) on their personal cell phones during business hours. The practice has tried to set parameters for the … [Read more...] about Case Study: Excessive Cell Phone Use By Physician
Health Care Practice Dynamics
Case Study: Employees Working at Different Speeds
CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the practice for just 6 months. Despite having less experience at triage, AT is able to triage patients approximately 50% faster than CR. This has been noticed by others in the office including the physicians and especially AT. Recently … [Read more...] about Case Study: Employees Working at Different Speeds
Leaders Are Role Models—Be a Great One!
The most important rule for being a great role model is to avoid being a bad one. This sounds obvious but it is a trap easily fallen into (See our Case Study: Excessive Cell Phone Use by Physician). It is difficult for an obese physician to successfully counsel an overweight patient regarding the importance of weight loss. If there is a rule in the office against the … [Read more...] about Leaders Are Role Models—Be a Great One!
Leaders Don’t Whine—They Solve Problems
It is easy to complain about your situation. Anybody can be a whiner. It takes no particular skill to complain. Yet, it can still have widespread effects. A whiner placed even at the lowest level of a practice can poison the well. If a whiner is in a management position, the damage can be extensive. Don’t be a whiner yourself and don’t allow a whiner in any leadership or … [Read more...] about Leaders Don’t Whine—They Solve Problems
Great Leaders: Consensus Makers or Dictators?
Got an issue that needs to be dealt with in the office? Everyone does—that’s why we created SBGM. Great leadership requires effective management and active listening. It also takes a thoughtful approach to how problems are addressed. Are you going to sit down with all concerned parties and work through to a consensus? Or will you go to the opposite end of the spectrum and … [Read more...] about Great Leaders: Consensus Makers or Dictators?