We all know the health care system is broken, and that every aspect of the patient journey needs to be overhauled, optimized, and made tolerable (enjoyable might be asking too much). Unfortunately, the journey and daily activity for physicians, nurses, administrators, technologists, and schedulers needs the same level of change. Enhancing the patient experience cannot come at … [Read more...] about Health Care User Experience
Health IT
Managing Phones, Emails, & Texts
Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, staff members, referring physicians, consultants, insurance companies, pharmacies, and—the list is virtually endless. We absolutely need good communication tools, but tools without skills and training are a waste of money. … [Read more...] about Managing Phones, Emails, & Texts
Personal Cybersecurity Tips 2021
Physicians and practice managers are constantly reminded by the media about how important cybersecurity is to their medical practice. The news is constantly filled with stories of the latest ransomware attacks against healthcare organizations. Despite this, many forget about cybersecurity when they leave the office. How many of these apply to you? Do you use … [Read more...] about Personal Cybersecurity Tips 2021