Dr. A and Dr. B have been partners in a medical practice for a long time and see a similar patient population. However, they manage patient engagement quite differently. Several years ago, Dr. A made a conscious effort to involve each patient in the decision-making process and take ownership in their care. Patients were required to sign up for a portal account with the … [Read more...] about Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Patient Education
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these patient education handouts. She states her rationale as, “I always directly discuss all postprocedure instructions with my patients.” The nurses have noticed that Dr. MA has a larger number of callbacks from patients about … [Read more...] about Case Study: Dr. MA Has More Callbacks
Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate
Mr. TR established care with you about 18 months ago. At the first visit he set up his patient portal. Initially he used the portal to communicate information about his care in an appropriate manner. Recently, TR has been using the portal more and more often. He has occasionally included information about his partner, who is also a patient of the practice, but sees a different … [Read more...] about Case Study: Mr. TR’s Patient Portal Use Becomes Inappropriate