Liking Patients Dr. JS likes his patients – Fantastic! It is wonderful when we like our patients. Dealing with people you like makes the day much more enjoyable. It is certainly easier to go the extra mile for someone you like. It is even easier when the patients like you too. This usually results in a pleasant visit. In these instances, the patient will often ask … [Read more...] about Real Engagement: Love Your Patients
Patient Engagement
Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Dr. A and Dr. B have been partners in a medical practice for a long time and see a similar patient population. However, they manage patient engagement quite differently. Several years ago, Dr. A made a conscious effort to involve each patient in the decision-making process and take ownership in their care. Patients were required to sign up for a portal account with the … [Read more...] about Case Study: The Effect of Patient Engagement on Medical Practice Efficiency
Case Study: Dr. MA Has More Callbacks
Although Dr. MA’s practice provides postprocedure instructions to all patients, she has not ever really paid attention to what is included on these patient education handouts. She states her rationale as, “I always directly discuss all postprocedure instructions with my patients.” The nurses have noticed that Dr. MA has a larger number of callbacks from patients about … [Read more...] about Case Study: Dr. MA Has More Callbacks
Patient Engagement With Your Patient Portal
Having a Portal Is Only a Start Patient engagement with your patient portal is an important part of growing your medical practice. Most electronic health record (EHR) systems and medical informatics companies equate the patient portal system with patient engagement. This is a mistake. A computer portal system is NOT engagement or even communication for that matter. A portal … [Read more...] about Patient Engagement With Your Patient Portal
Patient Engagement
Patient engagement has been a catchphrase for several years now. Much like humpty dumpty after falling off the wall or the elephant being “viewed” by the 6 blind men, patient engagement has been split into many separate ideas— each given different priorities and emphasis by different stakeholders and organizations. If, instead, we could gather the pieces together and return to … [Read more...] about Patient Engagement