An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In comparison, staff engagement is all but ignored, but without an engaged team working together, patient engagement efforts will be less successful. Excellent leadership is needed to develop an effective team (see Leaders Are … [Read more...] about Engaging Patients With Staff Engagement
Patient Engagement
Case Study: Your Patient ZD Applies for a Job in Your Practice
ZD is an established patient who does not miss appointments and adheres to the treatment plan outlined at each visit. Your office manager lets you know that ZD has applied for an office job opening and is by far the best applicant based on the resumes submitted. The office manager is excited by ZD’s potential and asks how you want to proceed. If the office interviews ZD and … [Read more...] about Case Study: Your Patient ZD Applies for a Job in Your Practice