Drowning in Data Technology has become an integral part of healthcare, sometimes to the chagrin of the clinicians - not to mention the feelings of practice administrators. Most health care workers spend more time interacting with the electronic health record (EHR) than the patient. Consider this further, and it is clear - after about a decade of specialized training to take … [Read more...] about The Voice of Medicine
Using Health Care IT
Managing Phones, Emails, & Texts
Communication is essential to success Telephones—even smartphones—are not communication; phones are tools that we use to communicate with patients, staff members, referring physicians, consultants, insurance companies, pharmacies, and—the list is virtually endless. We absolutely need good communication tools, but tools without skills and training are a waste of money. … [Read more...] about Managing Phones, Emails, & Texts
Technology Needs to Solve Problems—Not Amplify Them
The disaster that is the COVID-19 pandemic will leave large numbers of chronically ill patients requiring treatment for lung scarring, neurologic conditions, and more for many years to come. A system already failing many and under-delivering to most will be further taxed. The present crisis is exposing some of the many deficiencies in our system and revealing the need for a … [Read more...] about Technology Needs to Solve Problems—Not Amplify Them
Websites Need to Work
It seems as if everyone has a website, and in reality, there are few practices that do not have a website at all. Today, during the COVID-19 pandemic and social distancing, it is more important than ever for your patients to have multiple ways of getting information from your practice. Your website is among the most important of these because it can function for you even … [Read more...] about Websites Need to Work
Patient Engagement With Your Patient Portal
Having a Portal Is Only a Start Patient engagement with your patient portal is an important part of growing your medical practice. Most electronic health record (EHR) systems and medical informatics companies equate the patient portal system with patient engagement. This is a mistake. A computer portal system is NOT engagement or even communication for that matter. A portal … [Read more...] about Patient Engagement With Your Patient Portal